Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at msaucedolrd@gmail.com. Please do not send your purchase back before receiving return instructions from us. If your return is approved, we will provide the appropriate return address and instructions.

Return shipping costs may apply depending on the reason for the return. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at msaucedolrd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items may not be eligible for return, including products that have been opened or used when they cannot be resold for health or hygiene reasons, personalized items, and other items specifically identified as final sale. Please contact us if you have questions about whether your specific item is eligible for return.
Unfortunately, we cannot accept returns on gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at msaucedolrd@gmail.com.